Privacy Policy

1. Information We Collect

We collect personal information that you provide directly to us when registering, placing an order, subscribing to our newsletter, or contacting our concierge desk. This includes:

• Contact Details: Your name, billing address, shipping address, email address, and telephone number.
• Account Credentials: Username and password created for account registration.
• Payment Information: We do not store credit card or bank account details. All payments are processed securely by our authorized payment gateway, Razorpay, in compliance with PCI-DSS standards.
• Technical Data: IP address, browser type, operating system, and tracking details through cookies to enhance your shopping experience.

2. How We Use Your Information

We use the collected information for the following purposes:

• To process, fulfill, and ship your orders for our premium botanical collections.
• To manage your account, wishlist, and discount coupons.
• To communicate order status, shipment tracking details, and answer concierge inquiries.
• To process payments and refunds securely via Razorpay.
• To comply with regulatory obligations and prevent fraudulent transactions.

3. Data Sharing and Third Parties

We do not sell or lease your personal information. We share your data with trusted partners only to provide our services:

• Payment Processors: We partner with Razorpay to process payment cards and UPI transactions safely. Razorpay's privacy policies govern the processing of payment information.
• Logistics Partners: Your shipping details are shared with our delivery partners (e.g., BlueDart, Delhivery) to deliver packages to your doorstep.
• Regulatory Compliance: We may share data when required by law or to protect our legal rights, enforce our terms, or prevent fraud.

4. Security of Your Data

We employ industry-standard physical, electronic, and administrative security measures, including SSL encryption, to protect your data during transit. While we implement robust safeguards, no online transmission method is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking

Our Service uses cookies and similar tracking technologies to store your shopping cart contents, remember preferences, and analyze web traffic. You can configure your browser to reject cookies, though some features of the store may not function correctly as a result.

6. Your Rights

Depending on your location, you have the right to access, correct, or request deletion of the personal data we hold about you. To exercise these rights, please contact our concierge team using the contact details provided below.